Perform a transaction refund

When a customer returns an item or requests a refund, press the Refund key and then the item to be returned. If more than one item is being returned, remember to press the Refund key before each item. A refund key may be programmed on your keyboard by linking the key to a correction with the "Refund" correction type. Pressing on the Refund key will place the register in "Refund" mode, indicated by the Rf icon at the top of the Register Display area. To refund a product that does not appear as a fixed key on the keyboard, enter the PLU code followed by the PLU key when the register is in refund mode. If a PLU has a programmed barcode (SKU) then the SKU number may also be entered if Setting 7 - Product Lookup by SKU has been enabled. The item may also be scanned directly while the register is in "Refund" mode, without the need to manually enter the SKU and press on the PLU key.

Example1 : To return PLU 5 and PLU 8. (Remember to press the Refund key before each item.)

If the customer wants to exchange an item, refund the returned item first, then register the new item.

Example 2: The customer is exchanging PLU 1 with PLU 2.

Example 3: To refund or exchange a product that has been programmed on a key (PLU or SKU) simply press on the key when in refund mode.

Example 4: The item may also be scanned directly while in "Refund" mode (Rf), without the need to manually enter the SKU and press on the PLU key.